We make the system perform consistently, evolve through measurable experiments, and get adopted by people.
Stability and control in practice: from end-to-end flows and KPIs to SOPs and control plans—so you can scale without breaking.
We turn ideas into data-driven experiments. We choose what’s worth doing first and test it with minimal risk.
Change needs narrative, persuasion, and alignment. We train leaders to communicate clearly to teams, stakeholders, decision makers, and audiences.
Process Optimization • Operational Excellence • Communication Systems
Mantyger Consulting designs, standardizes, and evolves operational systems at scale: process architecture, KPI operating model & governance, and change enablement. We apply Lean Six Sigma as a full toolkit (DMAIC/DMADV, Kaizen, VSM, VOC/CTQ, SPC & Control Plans) so performance becomes measurable, repeatable, and resilient over time. Built for teams and organizations operating under volume, pressure, and variability.
We have delivered change programs in high-volume operations (e.g., call centers, trust & safety/content moderation) with global teams and stakeholders. In large-brand environments we operate under NDA, but we can share anonymized patterns and measurable outcomes.
See the method →We build the system that turns ideas into execution: measurement & quality rules, end-to-end flows, roles & ownership, controls, KPI governance (data rules + review/decision cadence) and change enablement so improvements actually stick.
Define → Measure → Analyze → Improve → Control, with clear deliverables and ownership.
Measurement & quality rules, dashboards, QA/QC loops that don’t fall apart in two weeks.
Change isn’t announced. It’s activated.
Standard work that reduces variance, reopens and “single-person dependencies”.
No “tool for tool’s sake”. Automation where it reduces friction and errors.
Support for managers on execution rhythm: targets → actions → control.
Lean Six Sigma is not “a diagram”. It’s a system: from definitions and measurement to improvement and control (DMAIC), or designing from scratch when needed (DMADV).
Scope, CTQs, stakeholders, agreed problem statement.
Outputs: charter, SIPOC, RACI.
Baseline, measurement & quality rules, data quality, measurement system.
Outputs: KPI dictionary, baseline report.
Pareto/RCA, drivers, constraints, sources of variance.
Outputs: root causes, prioritized backlog.
Pilot, SOPs, training, communication, adoption metrics.
Outputs: to-be, job aids, rollout plan.
Audits, QA loops, ownership, continuous improvement.
Outputs: control plan, review cadence.
Voice of Customer: what the customer/user truly needs.
Output: themes → CTQs
Critical-to-Quality: measurable requirements that define quality.
Output: specs & KPIs
Process map: Suppliers–Inputs–Process–Outputs–Customers.
Output: scope & handoffs
The correct execution as a standard: steps, rules, quality.
Output: SOPs/job aids
Go where the work happens—not only reports.
Output: real constraints
Small, continuous improvements with rhythm and ownership.
Output: steady gains
Ask “why?” until you reach the cause, not the symptom.
Output: root cause
Ishikawa: grouping causes (people/process/tools/policy).
Output: cause map
20% of causes drive 80% of outcomes.
Output: focus
Risk analysis: how something can fail and what we do.
Output: prevention controls
SPC: variance vs real change (drift).
Output: stability signals
Work-in-Progress: how much work is open at once.
Output: flow control
Delivery rate: how many units get completed per time.
Output: capacity clarity
Time from “start” to “done” (not only handle time).
Output: speed of delivery
% of cases reopened: a quality/clarity signal.
Output: defect proxy
% adherence to policy/rules (audit-safe measurement).
Output: risk control
Every engagement ends with usable assets: measurement rules, templates, SOPs, and an operating rhythm.
Rhythm, ownership and a decision mechanism.
Quality stability, not a “random good week”.
People don’t guess—there’s clear guidance.
Mantyger Consulting staffs engagements with roles (not “CVs”). The core team brings Operations / Change / Innovation Management experience
in international CX/BPO environments and scaled operations.
For large-brand projects we operate under NDA.
Flow mapping, KPI trees, ownership, control plans.
QA loops, sampling, coaching and compliance workflows.
Comms plans, training packs, job aids and adoption metrics.
You choose the format. We lock scope, deliverables, and the control mechanism.
€650
1–2 weeks • baseline + action plan
€2,400
2–4 weeks • deep RCA + implement fixes
from €6,500
6–12 weeks • full system + control
from €1,200 / month
ongoing support for managers & operating cadence
Pricing is indicative and adapts to scope (languages, countries, data access, stakeholders). Every engagement starts with a clear “Definition of Done”.
Short and specific—so you know what you’re buying.
No. We start with KPI definitions and a minimal baseline (even via exports). For full control plans, we connect dashboards/report packs where needed and feasible.
We work comfortably with NDA constraints, limited access, and redacted datasets. Deliverables are designed to stand on their own without exposing sensitive information.
Start with a Diagnostic (1–2 weeks) for baseline + quick wins. Then a DMAIC Sprint for RCA and implementation of 1–3 high-impact fixes.
Yes. Where there’s change, we provide comms plans, training packs, job aids, and adoption metrics. Change must live in day-to-day work.
Write a few lines about your environment (team size, KPIs, where it gets stuck). We’ll reply within 1 business day with 2–3 suggested call slots.
Email: hello@mantyger.com ·
If we answer these clearly, execution becomes drama-free.
